Refund & Cancellation Policy

1. Scope

This policy applies to applicable purchases of MintSaaS software and digital products. Product-specific terms may apply depending on the software you purchase.

2. Refund Eligibility & Timeline

Eligibility for a refund depends on the product type, applicable purchase terms, whether files or license keys have been downloaded or activated, applicable consumer laws, and product-specific terms.

Applicable Window: Refund requests must be initiated within the applicable refund evaluation window: [REFUND PERIOD TO BE CONFIRMED]. The specific window applicable to each product will also be presented on the product listing or order confirmation.

3. Software & Digital Products

Because MintSaaS delivers digital software and downloadable digital products (such as templates and UI kits) electronically, evaluation criteria include:

• Technical Defects: If software or a digital product is demonstrably defective, non-functional, or fundamentally incompatible with stated system requirements, and our support team cannot provide a working fix or update, you may be eligible for a full refund.
• Incorrect Purchases: If you accidentally purchased the wrong item or wrong platform license and have not downloaded or activated the software key, please contact support immediately before downloading.
• Digital Product Downloads: For downloadable assets covered under our Digital Product Terms, once raw source files have been downloaded, refunds are generally limited to cases of corrupted or non-functional deliverables.

4. Duplicate Purchases

If you accidentally purchase the same product more than once, you may contact support@mintsaas.com with the relevant order information for assistance.

5. Failed or Incomplete Payments

If a payment appears to have failed but you see a charge or pending transaction on your account, please contact our support team. We can help verify whether the order was received.

6. Payment Issues

Payment-related disputes may involve the third-party payment processor that handled your transaction. MintSaaS may need basic transaction or order information to investigate the issue. We will never ask you to send sensitive information such as your full payment card number, CVV, OTP, password, or authentication codes via email.

7. Refund Requests

To request a refund, please contact support@mintsaas.com. You should provide:

• Your name
• The email address used for the purchase
• The name of the product
• The order or transaction reference number (if available)
• The reason for your request

8. Refund Review

Refund requests may be reviewed against the applicable policy and purchase terms associated with your order. We review each request carefully to determine eligibility.

9. Refund Processing

Approved refunds will be processed using the applicable payment method or refund mechanism available for the transaction.

10. Non-Refundable Situations

Any circumstances where refunds are excluded will be clearly stated in the applicable product, checkout, or final Refund Policy terms before purchase.

11. Cancellations

Cancellation rules may differ depending on the product and whether the purchase involves a one-time software purchase, a subscription, or a recurring service. If subscription products are introduced, their specific cancellation terms will be clearly displayed before you complete your purchase.

12. Product-Specific Terms

Individual products may have additional refund or cancellation terms. Where applicable, those specific terms will be prominently displayed on the product page, during checkout, or in your purchase confirmation.

13. Consumer Rights

Nothing in this policy is intended to limit any rights that cannot legally be excluded or waived under applicable law.

14. Changes to This Policy

MintSaaS may update this policy as our products, payment systems, business policies, or legal requirements change. The latest version will be published on this page.